Refund policy
At Fixora, we want you to be completely satisfied with your purchase. Since we work with international fulfillment partners to bring you the best prices, please review our policy below:
- Returns or exchanges
Our goal is for every customer to be totally satisfied with their purchase.To ensure that every customer receives a brand new, untouched product, all sales are final. For hygiene and safety reasons, we do not accept returns or exchanges. We appreciate your understanding in helping us maintain these high standards
• Please ensure you review the size charts and product descriptions carefully before completing your purchase.
2. Damaged, Defective, or Incorrect Items
• If your item arrives damaged, defective, or if you received the wrong product, please contact us within 3 business days of delivery.
• To process a claim, you must provide:
1. Your order number.
2. Clear photos or a video showing the damage or the incorrect item received.
3. A photo of the shipping label on the original packaging.
• Once verified, we will arrange for a replacement to be sent at no extra cost or issue a full refund.
3. Shipping Issues
If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the issue with the shipping carrier.
Incorrect Address
Pure Fixora is not responsible for orders delivered to an incorrect address entered at checkout. Please double-check all shipping details before placing your order.
4. Refunds
• At Pure Fixora, we do not offer refunds once an order has been processed or delivered.
Due to the nature of our beauty and personal care products, all sales are final.
5. Contact Us
If you have any questions regarding your order, feel free to contact our support team at: purefixora.help@gmail.com